First class customer care has long been acknowledged as vital to any business’s reputation and customer retention. Positive customer impressions and attitudes are essential for the overall success of any business.
While the actions of all staff can have a great influence upon the experience for the customer, the application and maintenance of good techniques in this area requires a specific set of skills and knowledge. This course has been specifically designed to develop customer care skills for all customer facing roles.
This course is delivered by Bosch and upon successful completion qualifies for IMI Awards Quality Assured Award (QAA) certification.
You will be able to:
| CPD Type | Eligibility | Credits |
|---|---|---|
| Professional Register |  |
10 |
| TechSafe | N/A | N/A |
| BS10125 | N/A | N/A |
Anyone involved in customer facing roles in a garage environment.
CPD Credit Value 10
Course Duration 1 day
Venue STC Uxbridge / regional centre
Add Bosch course code - CS1
* Course dates are subject to change and minimum numbers are required on certain courses. A member of the team will be in touch to confirm your booking.
We are running a series of topical webinars to help address the current climate.
1 day
IMI Centre
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CPD Cr.
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CPD Cr.
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IMI Centre
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CPD Cr.
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1 day
IMI Centre
8
CPD Cr.
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2 days
IMI Centre
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CPD Cr.
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2 days
IMI Centre
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CPD Cr.
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